At Coffee Solutions, customer satisfaction is important to us. While we strive to deliver premium quality coffee capsules with every order, we understand that there may be rare instances where a return is necessary.
Eligibility for Return
We accept returns only under the following conditions:
- The return request must be raised within 5 business days from the date of delivery.
- The reason for return must be valid and verifiable — such as receiving a wrong item, damaged packaging, or a product that is defective or expired.
- Returns will not be accepted based on personal preferences, taste opinions, or change of mind after delivery.
Non-Returnable Items
Due to the consumable nature of coffee capsules and hygiene reasons, we do not accept returns for:
- Opened or partially used boxes
- Products returned without original packaging
- Requests made beyond the 5-business-day window
Return Process
To initiate a return:
- Email us at cs@coffeesolutions.co.in or contact us at +91 8291988471 within 5 business days of receiving your order.
- Provide your order number, a brief explanation of the issue, and clear photos (if applicable).
- Our team will review your request and respond within 2 business days with the next steps.
If the return is approved:
- We will arrange a return pickup (where available) or guide you on how to return the product.
- A replacement or refund (as applicable) will be processed once the product is received and inspected.
Refunds (if applicable)
Refunds will be processed to the original method of payment within 7 business days after the returned product has been received and verified.
Need Help?
For any questions related to returns, please contact our customer care team at cs@coffeesolutions.co.in.
Note on Brand Affiliation
Coffee Solutions is an independent seller of Nespresso® compatible capsules and is not affiliated with, endorsed by, or associated with Nespresso®, Nestlé®, or any of their subsidiaries. All references to Nespresso® are for compatibility purposes only.