Effective Date: 16th June 2025
At Coffee Solutions, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).
1. Personal Data We Collect
We collect personal data to fulfill your orders and improve your experience. This includes:
- Name
- Contact details (email, phone number, address)
- Payment information (processed securely)
- Order and transaction history
- Device and usage information (via cookies and analytics)
2. How We Use Your Data
Your data is used for:
- Fulfilling your orders and delivering products
- Customer support and order-related communication
- Sending you relevant offers (only if you’ve opted in)
- Improving our website and user experience
- Compliance with legal and regulatory obligations
We do not sell your personal data.
3. Data Storage & Security
Your personal data is stored securely on servers that follow industry best practices. We use encryption, access controls, and secure payment gateways to protect your data.
4. Your Rights Under the Digital Personal Data Protection Act, 2023
As a data principal under Indian law, you have the right to:
- Know what personal data is collected and why
- Access or request correction of your personal data
- Withdraw consent at any time (where processing is based on consent)
- Request deletion of your personal data, subject to legal and business obligations
- File grievances with our Data Protection Officer
To exercise your rights, email us at [Insert Email Address].
5. Cookies and Tracking Technologies
We use cookies and third-party tools (like Google Analytics) to enhance your browsing experience. You can manage or disable cookies in your browser settings.
6. Data Sharing
We only share your data with trusted third parties necessary to fulfill your order or provide services (e.g., delivery partners, payment gateways). These partners are bound by confidentiality and data protection agreements.
7. Grievance Redressal & Data Protection Officer (DPO)
If you have any concerns regarding your data or wish to file a complaint, please contact:
Grievance Officer / DPO
Manoj Solanki
Email: cs@coffeesolutions.co.in
Phone: +91 7208725784
Address: D-310, SAI RAJYA CHS LTD., NAVGHAR MARG, BHAYANDER E, THANE – 401105
8. No Affiliation with Nespresso®
Coffee Solutions is an independent brand and is not affiliated, associated, endorsed, or sponsored by Nespresso®, Nestlé®, or any of their subsidiaries. Any mention of Nespresso® is for compatibility reference only. Our coffee capsules are compatible with Nespresso® OriginalLine machines, but we are not connected to or approved by the original manufacturer.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in the law or our practices. The latest version will always be available on this page, and significant changes will be communicated via email or website notice.
10. Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
Coffee Solutions
Email: cs@coffeesolutions.co.in
Phone: +91 8291988471